Refund and Returns Policy

At Venaflow, your comfort and satisfaction are our top priorities. If you are not entirely satisfied with your purchase, we are here to help.

Please review our policy below for information on returns, exchanges, and refunds.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

Due to the hygienic nature of compression socks and compression gloves, we maintain strict guidelines for returned items. To be eligible for a return, your item must meet the following criteria:

Condition: The item must be unworn, unwashed, and in the exact same condition that you received it.
Packaging: It must be in its original, unopened packaging with all tags attached.
Proof of Purchase: A receipt, order number, or proof of purchase is required.

Note: For health and safety reasons, we cannot accept returns on compression garments that have been tried on, worn, or removed from their sealed packaging unless they are defective.

3. How to Initiate a Return

To start a return, please contact our support team at [Insert Customer Service Email, e.g., support@venaflow.com].

Please include:

Your order number
The item(s) you wish to return
The reason for the return

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once we receive and inspect your return, we will notify you via email to confirm that we have received the item and inform you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed automatically to your original method of payment within 5-7 business days.
Late or Missing Refunds: If you haven't received your refund yet, please check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

5. Exchanges (Sizing Issues)

We understand that getting the perfect fit for compression wear can be tricky. If you ordered the wrong size and your item remains unopened and unworn, we are happy to exchange it for the correct size. Please contact us at [Insert Email] to arrange a size exchange.

6. Damaged or Defective Items

We stand behind the quality of Venaflow products. If you receive a defective, damaged, or incorrect item, please contact us immediately at [Insert Email] with a photo of the defect. We will evaluate the issue and make it right by sending a free replacement or issuing a full refund, regardless of the packaging status.

7. Shipping Costs

Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item (unless the item was defective or incorrect). Original shipping costs are non-refundable.
Deductions: If you receive a refund, the cost of original shipping will be deducted from your refund.
Recommendation: If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.