Shipping Policy

Thank you for shopping with Venaflow. We are committed to getting your compression wear to you quickly and securely so you can start experiencing the benefits of better circulation. Please review our shipping practices and policies below.

1. Order Processing Time

Standard Processing: All orders are processed and dispatched from our warehouse within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Notification: You will receive another notification email with tracking information when your order has shipped.
Delays: During high-volume periods (such as holidays or major sales events), processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following standard tiers:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 - 5 Business Days	FREE
Express Shipping	2 - 3 Business Days	$12.99

(Note: Delivery delays can occasionally occur due to carrier issues or severe weather conditions outside of our control.)

3. Order Tracking

Once your order has shipped, you will receive an email notification from us containing a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier’s system.

4. International Shipping

We currently offer international shipping to select countries.

Transit Times: International orders typically take 7 to 21 business days to arrive, depending on the destination.
Customs, Duties, and Taxes: Venaflow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). If a package is returned to us due to unpaid duties, original shipping charges will not be refunded.

5. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

If you realize you have made an error, please contact us immediately at faizaloo67615641@gmail.com.
If your order has already been processed or shipped, we cannot change the address. Venaflow is not liable for packages lost or returned due to incorrect or incomplete addresses provided by the customer.

6. Lost, Stolen, or Damaged Packages

Damaged in Transit: If you receive a damaged item, please contact us within 48 hours of delivery with a photo of the damaged product and packaging so we can file a claim and send a replacement.
Lost or Stolen: Once a package is marked as "Delivered" by the carrier, Venaflow is no longer liable for it. If your package was delivered but you cannot find it, please check with neighbors or your local post office. If the tracking has not updated for more than 7 business days, please contact us so we can investigate the issue with the carrier.